Privacy Policy

This Privacy Policy explains how Washller (via OKNENOR L.L.C – FZ, incorporated in Dubai, U.A.E.) collects, uses, stores, shares, and protects your personal information when you access and use our website www.washller.com and corresponding mobile and web applications (collectively, the "Platform").

By creating an account or using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Account Information: Name, email, phone number, delivery address, and password.
• Payment Details: Bank card information, Apple Pay, Google Pay, crypto wallet addresses, or other supported methods.
• Verification Data: Phone/email confirmation, KYC documents, face recognition (if applicable), and third-party verification checks for Contractors.
• Laundry Service Data: Photos of laundry uploaded for AI-based scanning, laundry preferences, special instructions, and order history.
• Location Data: Approximate and precise location, including live location shared during pickup and delivery so customers can track their order on a live map.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, cookies, and log data.
• Ratings & Reviews: User-generated ratings, comments, and reviews.

2. How We Use Your Information

• Create, manage, and secure user accounts.
• Process and complete laundry orders, including scheduling pickups and returns.
• Verify Contractors and Customers (including bank card verification and KYC checks).
• Process payments securely and prevent fraud.
• Facilitate communication between Customers, Contractors, and Washller.
• Improve Platform features, including AI-powered scanning and optional services (express delivery, ironing, etc.).
• Provide customer support and dispute resolution.
• Comply with legal obligations and enforce our Terms and Conditions.

3. Sharing of Information

• Contractors: To fulfill Orders (limited to necessary information such as name, delivery address, and laundry preferences).
• Third-Party Service Providers: For payment processing, verification services, cloud hosting, and analytics.
• Legal Authorities: Where required by applicable laws, regulations, or court orders.
• Corporate Transfers: In case of mergers, acquisitions, or sale of assets.

Washller does not sell personal information to third parties.

4. Data Security

• Accounts are password-protected and secured with encryption and security protocols.
• Sensitive information such as payment data is processed through secure, compliant third-party providers.
• While Washller implements reasonable safeguards, no system is fully secure, and users assume risks associated with online data transmission.

5. Data Retention

We retain personal information only as long as necessary for:

• Providing Laundry Services
• Compliance with legal obligations
• Resolving disputes and enforcing agreements

Upon account deletion, data is erased except where retention is required by law or for legitimate business interests. You can request deletion of your account and associated data at any time — in the app via Profile → Delete Account, or by emailing support@washller.com.

6. User Rights

• Access and request a copy of your personal data.
• Request correction or deletion of inaccurate or outdated data.
• Restrict or object to the processing of your data.
• Withdraw consent at any time (may affect your ability to use the Platform).

Requests can be submitted by contacting Washller at the details provided below.

7. Cookies & Tracking

The Platform uses cookies and similar technologies to:

• Enable secure login and account features
• Improve user experience and performance
• Provide analytics and usage insights

Users may manage cookies through browser settings.

8. Third-Party Links

The Platform may contain links to third-party services. Washller is not responsible for the privacy practices of third-party providers.

9. International Transfers

As Washller operates globally, your personal data may be transferred and stored outside your country of residence, including in the United Arab Emirates.

10. Changes to this Privacy Policy

Washller may update this Privacy Policy from time to time. Updates will be posted on the Platform with the "Last Updated" date revised accordingly.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us